Return & Refund Policy

Last updated: October 17, 2026

All sales are final. Because bacteriostatic water is a sterile product, BAC Water Supply does not accept returns and does not issue refunds on any order, including orders that have shipped, orders in transit and orders that have been delivered. Please double-check your vial size, pack size and shipping address before you place your order.

Damaged on Arrival

The only exception is damage in transit. If your order arrives damaged (broken, cracked or leaking vials, or a crushed package), email info@bacwatersupply.shop within 7 days of the delivery scan with your order number and clear photos of the damaged vials and the packaging. Once we confirm the damage, we will ship replacement product for the damaged items at no cost to you. Damaged orders are replaced with new product; they are not refunded.

What Is Not Covered

• Change of mind, ordering the wrong vial or pack size, or ordering more than you need
• Orders that cannot be delivered because of an incorrect or incomplete shipping address
• Vials that have been opened or used
• Carrier delays (tracking is provided for every order so you can follow your package)

Order Cancellations

Orders are processed as soon as they are placed, so we are unable to cancel or modify an order after checkout.

Contact Us

Questions about this policy? Email info@bacwatersupply.shop or call +1 (708) 420-7432.

BAC Water Supply
750 Deer Run Ln, New Lenox, IL 60451, United States